To return your products, please contact Customer Services to request return and ensure that you follow these instructions on how to return a product . We kindly ask you to also meet the following conditions:

• If used items are returned, Dwiba will not issue a refund, and customers must book a courier at their own cost for return pickup if quality-check is rejected.
• In the case of footwear returns, the original box and tags must be intact. For apparel, the original tags must be intact. Failure to comply will result in the refund not being processed.
• Certain products, such as socks, facemasks, swimwear, thermal pants and water bottles, are not eligible for return due to health protection reasons unless there is a manufacturing defect.
• We accept returns within 7 days from the date of order delivery.
• You can return your online order within 7 days of receiving your order. In order for us to fully refund your returned items, they must be returned in suitable packaging. The items cannot be used, worn, or damaged other than as a result of any necessary handling to establish the nature, characteristics, and functioning of the items. 

We kindly ask you to also meet the following conditions:

• The product is in its original state and packaging.
• Apparel has the original tags attached.
• Accessories have all parts of the original packaging.
• Footwear is in the original shoe box.
• For certain products with a protective polythene lining: If the protective lining has been removed, the product cannot be returned or exchanged due to health protection reasons.
• There is no right to return products which are not suitable for return due to health protection or hygiene reasons, or if they were sealed and become unsealed after delivery.

How much does it cost to return a product?

Returning products is free of charge as long as the product is in its original state and packaging. Apparel has the original tags attached. Accessories have all parts of the original packaging. Footwear is in the original shoe box and you follow the instructions on how to return a product. You can return your online order within 7 days from the date of order delivery.

When will I get my refund after I returned my order?

YOUR REFUND PROGRESS:

1. WE’LL PROCESS YOUR RETURNED GOOD/S AND ENSURE THAT IT IS ELIGIBLE TO BE REFUNDED
2. BANK WILL SEND REFUND Credit/debit card: max 14 business days. We’ll send you another email as soon as we’ve processed your return and authorised a refund. From the moment we authorise the refund, your bank still needs to process it.  You will receive your refund via the same method that you used to pay for the product(s). We will reimburse you from the day we receive your online order back at our warehouse and have inspected it.

Will I get a refund on my shipping costs if I return my product?

We will not refund your shipping costs, except in the case of return of a defective product. This will be assessed once received at our warehouse, and if defect is approved, your refund will include shipping costs.

How many days do I have to return my order?

Purchases from the Dwiba online shop can be returned within 7 days from the date of order delivery, if they qualify as per our returns policy. 

EXCHANGING AN ITEM

Ordered the wrong size? You can exchange your item for a different size for free within 7 days after receiving your order.

How To Exchange An Item Online (Website Only):

Start an exchange on the website from your ordered items and follow the instructions or email Customer@Dwiba.com

The returned item will be checked at the warehouse in 5 business days.

Once the quality check is passed, your product will be shipped within a reasonable timeframe.

1. B) Which Items Are Excluded From Exchanges And Returns?

• Electronics, Swimwear, Underwear, Face masks, Beauty Products, Sports Bra & Lingerie cannot be exchanged.